6 Major Service Benefits

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  1. Food safety and hygiene compliant with international standards

Luncheon Star has produced over 200 million lunch boxes, becoming the first school meal supplier to receive multiple international food safety management system certifications, including ISO 22000, HACCP, ISO 9001, and ISO 14001. These certifications cover every stage of production, from raw material procurement and food preparation to cooking, packaging, rapid chilling, freezing, and delivery to schools.
 
Additionally, to ensure food safety and hygiene, we send lunch boxes daily to a third-party laboratory accredited under the Hong Kong Laboratory Accreditation Scheme (HOKLAS) for bacterial testing. To date, all results have met the standards, with no food poisoning cases ever confirmed by the Centre for Food Safety (CFS).”
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  1. Automated Production to Ensure Hygiene

The centralized factory spans 4 floors and is equipped with modern facilities. It is the only one in Hong Kong with a fully automatic rice-cooker machine, featuring an automated production process that ensures the lunch boxes are safe and hygienic.

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  1. Punctual and Customized Delivery Service

Luncheon Star has established 5 regional factories across Hong Kong to shorten delivery times for lunch boxes and nsure optimal quality. Additionally, we leverage the robust support of over 200 catering outlets under Café de Coral Group, enabling immediate assistance from nearby branches for unexpected incidents.
 
Luncheon Star also provides “one-stop” service, offering customized catering services, including school celebration, party and sports day meals, per school requirements. Beyond special discounts, we can arrange delivery of meals to designated venues.
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  1. Highly Transparent Management and Operations

Luncheon Star is one of the few School Catering Providers offering factory visit tours during production, enabling the public to understand our production process.
 
Each school has a dedicated Team Leader responsible for handling daily school meal supply. In addition, a dedicated Account Manager or Officer visit schools monthly to report on meal service upodate and gather feedback. Each semester, we conduct a school-wide survey to collect feedback in a structured manner, analyzing results for schools’ reference and publishing data openly. Additionally, Management can meet regularly with school representatives to enhance communication and collaboration.
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  1. Customer-Oriented Value-Added Services

Luncheon Star provides value-added services in collaboration with the school, such as fruit-cutting service, lunch boxes in two price tiers, regular tasting sessions with parents at school, and arranging nutritionist to conduct nutrition talks at school.
 
Additionally, we regularly collaborate with Café de Coral Group’s brands and various payment platforms to provide special offers to parents. Besides, we guaranteed no contract termination during the agreement period.
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  1. Self-Developed Cloud-Based Food Ordering App

Luncheon Star has its own meal ordering application, allowing parents to order meals anytime with ease, featuring order reminders, cancellation requests, and allergen filtering. Additionally, teacher accounts allow schools to easily monitor student meal orders. The app supports multiple online payment methods, including FPS, credit cards, Alipay, and PPS, offering maximum convenience with no administrative fees for parents.

Daily Vegetarian Meal

We actively promote low-carbon diets by offering one vegetarian meal daily, carefully designed to encourage and attract more students to choose vegetarian options. “Love Our Planet, Eat Less Beef”: Beef has a far greater environmental impact than other meats like pork or chicken, so at least one beef-free day is selected monthly.

Selection of Sustainable Ingredients

We procure premium sustainable seafood certified by the Aquaculture Stewardship Council (ASC), allowing enjoyment of delicious meals while protecting marine ecosystems.

Separate Lunch Boxes in Large, Medium, and Small Sizes

Controlled Food Distribution: Different portion sizes of lunch boxes for upper and lower grade students match their needs while achieving food conservation effects.

Eco-Friendly Tableware

Provide a set of environmentally friendly tableware made from stainless steel or porcelain, along with a plastic table mat or plastic dinner plate. Tableware can be washed and reused to foster students’ environmental awareness.

Food Saving Activities

In collaboration with Food Angel and Food Grace, we donate leftover lunch boxes to food banks and the homeless, and organize various food conservation activities.

Eco-Friendly Paper Lunch Boxes

Luncheon Star uses brand-new paper lunch boxes daily to minimize germ spread and cross-contamination risks. Made from high-quality U.S.-imported paper sourced from planned tree plantations, they ensure effective ecological protection and are more environmentally friendly than plastic alternatives.

Waste Oil Treatment

We recycle waste cooking oil into biodiesel, a renewable energy source. The biodiesel complies with U.S. (ASTM D6751) and EU (EN 14214) standards.

Food Waste Recycling

Participate in the Environmental Protection Department’s “Food Waste Collection Program” to recycle food waste, convert it into feed, and transport it to local farms and fisheries for use.

Signature Meals / Star Meal?

In response to parents’ requests for diverse meal options, we’ve launched “Star Meals”. In addition to four regular daily meals, we offer two extra “Star Meals” each day, featuring special ingredients for greater variety. These meal are using more multi-step cooking methods for enhanced flavors, textures, provide students with a wider selection of quality meal options.

Special Meal Services

Luncheon Star provides comprehensive catering and special meal services for existing customers, offering exclusive discounts. We tailor events such as school celebrations, open days, and Christmas dinners, adapting menus to suit school budgets and festive themes. Our customized meal services cater to specific events, such as sports day meals designed for students to eat easily without tables or chairs.

Luncheon Star Station

Luncheon Station, our school tuck shop brand, upholds our commitment to quality, variety, and delicious meals, offering snacks to energize students’ busy days.

We understand the importance of snacks for students’ healthy growth, ensuring most include healthy ingredients and sourced from reputable suppliers. Some of the ingredients and sauces are prepared by our team.

Account Manager Team

Mr. Ng Cheung Ho, our Senior Account Manager, brings over 25 years of experience in the catering industry to this role. His professional knowledge and extensive background enable him to fully understand and meet the needs of schools, parents, and students, earning him widespread praise and trust from all parties.

Account Team works closely with every school to understand their requirements and consistently deliver outstanding, tailored service of the highest standard.

Luncheon Star’s Team Leader

Every school has a dedicated Luncheon Star Team Leader who manages all daily lunch-related matters on-site. 

Stationed at our regional heating centres, our Team Leaders work tirelessly each morning to ensure every lunch box is delivered to students promptly and on time. They also gather the latest feedback from schools every single day and relay it instantly to our food production team. This enables continuous improvement and consistently elevates the quality of our School lunch service.

Full-time Nutritionist

Our full-time Nutritionists designs monthly menus tailored to the nutritional needs of students across different age groups. By incorporating a wide variety of high-quality ingredients. Using a wide variety of high-quality and diverse ingredients, our nutritionist creates balanced, flavorful, and appealing meals while continuously innovating with new recipes to make school lunches even more delicious and enjoyable. This ensures every child receives complete and balanced nutrition to support their healthy growth and development. Our Nutritionists also regularly produce nutritional content and conduct on-site workshops at schools to promote healthy eating habits and raise awareness about good nutrition.

School Meal Production Team

Since our establishment, Luncheon has produced over 200 million lunch boxes, delivering more than 100,000 student meals daily. Our fully automated production line – from ingredient selection and washing to cooking and packaging – is overseen by highly experienced and qualified team. 

 

This not only significantly enhances production efficiency but also ensures strict quality control and the highest food safety and hygiene standards at every step.

Assistant Operation Director and Quality Control

Ms. Lo Pui Shan, Sandy, Assistant Operation Director, has over 20 years of experience in the catering industry. Holding Bachelor’s degree in Food and Nutrition and Master’s degree in Food Industry Management from the University of Hong Kong, she is an expert in food safety and nutrition monitoring. She has led the team to achieve multiple international management system certifications, establishing Luncheon as a high-quality School Lunch Supplier.